To place an order on our website, please use our secure on-line shopping basket and pay through paypal, the safest and easiest way to pay, 24 hours a day, 7 days a week. If you would like to place an order by phone, please call us at  0870 803 1740 (calls charged at local rate).

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at support[at]toxinfreeplanet[dot]com, but why not just give us a call? All your personal details are safe and are not passed on to any third parties. Once you have completed the checkout, your order confirmation will be shown online, please print this for your records. You will also be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.

We answer our phones!
Please call us at 0870 803 1740 Customer care representatives are available from 9am to 5pm GMT Monday through Friday.

Guarantee/Returns
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return any items for any reason within the first 7 days of receiving your product. We want you to be 100% happy with the your new Health and Wellness product or we refuse to accept your money!

If you need to return something, please send an email to returns[at]toxinfreeplanet[dot]com or call us at 0870 803 1740 within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging.

Your satisfaction is not enough -- we insist that you be ecstatic with anything you order from Toxin Free Planet.

Methods of Payment
We currently use PAYPAL the safest way to order online. Paypal accepts all major credit and debit cards.

We can also accept cashier's cheques and personal cheques. In the event you use a personal cheque or cashier's cheque, please send to:

ATTN: Controller
The Basement, 32 Groathill Road North, Edinburgh, EH4 2SL

All orders by cheque or money order will be sent upon receipt of payment.

Delivery Time
Most orders ship within 7 business days from when your order was placed. Product descriptions may provide a shipping estimate time to ship. Some of our suppliers ship directly to you so you may receive your order in multiple shipments. If you require a rush order, please call us at 0870 803 1740 to discuss special arrangements.

Shipping
Toxin Free Planet uses Royal Mail Ground for most shipping within the United Kingdom. We've found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we would be happy to discuss that with you, however additional costs will incur.

At this time, we cannot ship outside the UK.

No Minimum Order Requirement!
Toxin Free Planet has no minimum order requirement .

Sales Tax
17.5% VAT is inclusive of price.

Rush Orders
In the event you would like to request a rush order on any of the items at Toxin Free Planet, please call us during normal business hours at     or send us an email. We will do whatever we can to accommodate you.

Thank you for visiting Toxin Free Planet!